Abstract: Private enterprise has traditionally been concerned with the issue of financial performance and the appropriate management of staff and other resources to achieve maximum profitability. There have been numerous studies into the way in which various management techniques can be used to improve resource allocation and to recruit, retain, and motivate staff to achieve this goal. This article provides an overview of a business intervention that tested:
– whether the Enneagram framework and theory could be used to anticipate employee behavior and likely causes of organizational tension, which contributed to less than optimal financial performance; and
– whether Enneagram-based strategies could be used to manage such behavior, thereby improving the overall financial performance of the organization.