This case study explores the different ways in which people deal with conflict in the workplace, the premise being that, depending on personality type, people will automatically react to conflict situations in a subliminal manner particular to their personality type. The presenter furthermore explores how personality type relates to conflict styles. This will be demonstrated experientially in the session. It is suggested that conflict is not necessarily a negative phenomenon in the workplace, but rather a reality of human behavior when employees interact with each other. Lee is currently employed as Human Resources Manager for Juta, a medium sized publishing house. She has been a human resources executive for most of her professional life. Lee completed her doctoral thesis on the Enneagram, dealing with subliminal conflict in the workplace. She has presented papers on the Enneagram in South Africa and at the European Enneagram Conference in Denmark in 2008. Her book, What’s Your Tribe?, an Enneagram guide to human types at work and play, was published in December 2009.

Lee Kingma


2010 IEA Global Conference

San Francisco, California, USA

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