Conflict management theory: an introduction

Why dealing with conflict is so hard when it involves those close to us

Sources of conflict and implications for how to manage it

The Conflict Cycle: the interplay between thoughts/beliefs, emotions, and behaviors

The Conflict Dynamic Profile – behaviors that contribute to constructive conflict management and behaviors that make constructive conflict management more difficult

Emotional Sobriety reinterprets and enhances an understanding of AA’s Twelve Steps as a pragmatic system and simplifies the way by using the Enneagram as a common language between counselor and client. The presentation will show the parallels between the two development tools and describe how these two systems complement each other in achieving spiritual growth. By incorporating the psychology of type, Normand Ouellet will demonstrate how the 12 steps can be personalized and enhanced.

The key to successful conflict management: three key questions Self-awareness – a key component of conflict management Conflict management and the Enneagram Our Hot Buttons and Type (exercise) How our type gets us into conflict (exercise) Our type and Conflict Dynamic behaviors: How our type can

contribute to constructive Conflict management (exercise)

Normand Ouellet has over 30 years of recovery from an addiction to alcohol. After a dozen years in AA, he left because he felt he was no longer benefiting from the meetings. Later he investigated the Enneagram, first with local people and finally with the Riso-Hudson team. Their Continuum reactivated his interest in personal growth and triggered his current work.

A. E. Normand Ouellet


2008 IEA Global Conference

Atlanta, Georgia, USA